About Alexander Forbes Insurance
Alexander Forbes Insurance was founded in the 1930s as a small pension and insurance company, and is now a large financial services firm listed on the Johannesburg Securities Exchange. Alexander Forbes South Africa is only one branch of the company, which also trades in the UK and Abu Dhabi, six other European countries, and eleven African countries, including Kenya and Zimbabwe. The managing director of Alexander Forbes is currently Gari Dombo, and the CEO of the AFI Group (which oversees Alexander Forbes Insurance) is Edward Kieswetter. When looking for household insurance it's important to note that Alexander Forbes seem to offer only joint vehicle and home insurance, and do not offer policies for only household insurance.
Alexander Forbes Insurance Contact Details
You will find the Alexander Forbes head office at 115 West Street, Sandown, Johannesburg. By phone you can reach the company on +27 11 269 0000, or contact them by email at firstname.lastname@example.org. Finally, you will find Alexander Forbes online at www.alexanderforbes.co.za.
Which Services Do Alexander Forbes Provide?
Alexander Forbes themselves provide for a range of financial services that include pension and investment planning, as well as business administration. The insurance arm of the company provides all kinds of insurance, including vehicle, life, health, business and home contents insurance.
Home Contents Insurance with Alexander Forbes
The Alexander Forbes website does not provide much information at all about their insurance policies, which makes evaluating these policies very difficult. It appears from their website that the company offers four options that include home contents insurance, though all of these policies also include vehicle insurance as well. Unfortunately we can't tell you many details about these insurance policies, as Alexander Forbes simply don't list much information. The four possible policy options that include household insurance are:
- Priceless: the first policy listed under Alexander Forbes home and vehicle insurance options, this policy definitely covers auto insurance, however the only comment we could find about home contents insurance is that the policy covers business assets in the home for up to R50 million, it is possible that regular contents insurance is included though;
- Envoy: this policy is specifically designed for customers with a high net worth, it also covers vehicle insurance as well as covering business equipment in the home for up to R100,000 as long as you or someone in your family works from home, covers belongings of guests and domestic workers, and also covers your personal possessions;
- Platinum Woman: this policy is designed specifically for women and includes vehicle and home contents insurance as well as breast cancer insurance cover;
- 55 Plus: this policy is designed specifically for retired customers over the age of 55 and includes vehicle and buildings insurance as well as home contents insurance.
Unfortunately this isn’t a lot of information and therefore we can’t really say what that coverage limits are like or which kinds of events are covered. What is clear is that Alexander Forbes offers comprehensive insurance policies, covering at least vehicle and home contents together, and you cannot get a policy that is only for home contents insurance.
How Are Consumer Reviews for Alexander Forbes Insurance?
Hellopeter, the website that shows consumer reviews of service providers, lists 318 reports concerning Alexander Forbes Insurance from the last year. These reports concern all of Alexander Forbes insurance options, not just their home contents policies, but customer experience is likely to be the same for all kinds of insurance. Of these reports 244 were complaints, giving Alexander Forbes a 77% negative rating. This isn't the highest negative rating we've seen when reviewing insurance companies, but still it isn't encouraging news for potential customers. What is of concern is that many of these complaints were about poor customer service, unexpected premium increases, denied claims and slow feedback processes. In other words, issues that are of utmost importance to insurance holders. One plus point is that a customer service representative did respond to every review, but even so, Alexander Forbes might want to look closely at how they treat their customers.
How User Friendly is the Alexander Forbes Website?
At first glance, the Alexander Forbes Insurance website is fairly user friendly. A menu bar that appears at the top of every screen makes navigation easy. However, there was so little information given on each of the policy pages that it was very difficult to evaluate their policies at all. In some cases, with the Priceless plan, for example, a policy was listed under home contents insurance but made no mention of normal home contents insurance in the description at all. Most of us today like to research our options before we buy or even get a quote from a company, and the Alexander Forbes website makes it difficult to do this.
Alexander Forbes Insurance: In Summary
Alexander Forbes Insurance seems to offer four policies that include home contents insurance, but all of these policies also include other kinds of insurance, such as vehicle insurance. There was very little information given about policies, making it difficult to judge them. Consumer reviews weren't too hot either, with Alexander Forbes getting a 77% negative rating on Hellopeter. Insurance shopping is all about being informed and knowing your options, which is why you really do need to get quotes from different companies to compare. If you click on the banner above (or the top right of the home page) you can get up to 9 insurance quotes for free to help you start the shopping process.
Main subject: Alexander Forbes Insurance