About Discovery Insure
Discovery Insure is a financial services company that was founded approximately twenty years ago. Beginning as a health insurance provider, Discovery Insurance has expanded to offer a range of insurance options, and according to their website the company now services six million customers on four continents. As well as Discovery South Africa, there are also Discovery branches in the UK and China. The current heads of Discovery are M. I. Hilkowitz and A. Gore.
Discovery Contact Details
The head offices of Discovery Insure are located at 16, Fredman Drive, Sandton, 2146, and the company also has a postal address at P.O. Box 784262, Sandton, 2146. By phone you can contact Discovery Insure on 0860 751 751 Monday to Friday from 8 a.m. until 6 p.m., and on Saturdays between 8 a.m. and 12 p.m. The email address for Discovery Insure is firstname.lastname@example.org, and their website can be found at www.discovery.co.za.
Which Services Do Discovery Insure Provide?
Discovery Insure provide investment services, as well as a range of insurance options, including life, vehicle, health and household insurance.
Home Insurance with Discovery Insure
Discovery Insure offer three different home contents insurance policy options, known as Essential, Classic and Executive. All of these policies protect your belongings from theft and damage.
Essential Home Insurance
The lowest level plan offered by Discovery Insure is called the Essential Policy and this offers the following features:
- Belongings will be protected against damage from power surges;
- Possessions made from glass, including TVs and mirrors, will be covered for accidental damage;
- Should your home need protection after a break in, security guards can be provided for up to 48 hours;
- Policy holders, family members and staff can claim up to four trauma counselling sessions after incidents such as fires or attempted burglaries;
- Belongings will be covered when you are not on your property under certain circumstances.
You may also add extra benefits to your plan if you're willing to pay a higher monthly premium. The available benefits are:
- Coverage for items that are left outside, such as garden furniture, for example;
- Coverage to protect you financially against damage from subsidence or landslips;
- Coverage for accidental damage to your belongings (though glass-based belongings are covered against accidental damage in your basic policy);
- Coverage for a building that is unoccupied for up to sixty days.
Classic Home Insurance
Discovery Insure's Classic household insurance policy is identical to the above Essential policy (including the fact that it offers the same optional additional coverage choices) except that it offers one additional feature. A Classic policy will mean that you pay no excess (the part of damage cost paid by the insured rather than by the company, for more information see our Household Insurance Terms and Definitions page). This feature applies to damage caused by break ins, fire, malicious damage, explosions, floods, storms, lightening, earthquakes, rain and hail.
Executive Home Insurance
The Executive home insurance plan offered by Discovery Insure is identical to the Classic home insurance plan mentioned above, but with the added benefit that accidental damage is covered in the basic policy, rather than being an optional extra that you must pay more for. In addition, the combined value of your property, portable possessions and home contents must be over R5 million in order to qualify for this policy.
Customer Reviews for Discovery Insure
The consumer review website Hellopeter lists 926 reports about Discovery Insure from the last twelve months. Of these, 689 are complaints, giving Discovery a 74% negative rating. The vast majority of complaints were about slow claims processing and refusal to fulfil filed claims, which is very worrying indeed for potential customers. It must be said that Discovery representatives have responded to nearly every report on the site, which is always nice to see. Although these reports are for all of Discovery Insure's insurance policies except life and health insurance, there is little reason to suspect that customer experience would be different when claiming for vehicle or household insurance events.
How User Friendly is discovery.co.za?
Discovery Insure's website is a very user friendly one. Information is easy to find, and there's lots of it, making comparing policies easy. The website is divided up into different sections, making it simple to find the kind of policy that you're looking for, and each section gives you the available policy options as well as a link to more detailed information. There was really nothing negative about this website, and compared to websites of some other insurance companies, the Discovery Insure site made insurance shopping easy.
Discovery Insure in a Nutshell
Discovery insure offers three separate household insurance policies, and the company website makes finding detailed information about these policies simple. However, consumer reviews for Discovery aren't too encouraging, based on Hellopeter reports. It's difficult to base such an important decision on other consumer's experiences though. If you're looking into getting home insurance then it is essential that you compare policies from different providers to find the company that's right for you. To make this easier you can click on the banner above or on the top right of the home page and get up to 9 free household insurance quotes.
Main subject: Discovery Insure