About Hollard Insurance
Founded in 1980 by Robert Enthoven, Hollard Insurance is now the largest privately owned insurance company in South Africa. This means that the company is an independent entity and does not have any bank or institutional shareholders. According to the Hollard website, the company has an annual turnover of more than R15 billion. In 2014 Hollard Insurance bought Etana Insurance, thus increasing their market share in the insurance industry. The current heads of the Hollard Insurance Company are: Ian Ross (Executive Director) and Nicholas Kohler (CEO), and the company board of directors includes founder Robert Enthoven.
Hollard Insurance Contact Details
The physical location of Hollard Insurance is 22 Oxford Road, Parktown, Johannesburg. You can also contact the company by phone on (011) 351 5000. If you want to contact Hollard by email, you'll have to visit the company website at www.hollard.co.za and fill out a brief form so that a representative can contact you.
Hollard Insurance Services
Hollard provide both investment and insurance services. The company's insurance division is extremely large and covers a full range of policies, including life, vehicle, business and household insurance as well as speciality policies for things such as antiques.
Hollard Insurance: Household Policies
Unfortunately, the Hollard Insurance website doesn't provide a lot of information about their household contents policy. They only offer the following details:
- Coverage is based on what you assess the worth of your home contents to be;
- Coverage increases each year to account for inflation, the increase amount is determined both by inflation and a fixed percentage;
- Coverage is for all personal possessions in your house (the website does not specify any limitations on this, so we presume you're free to insure any possessions that you'd like);
- Coverage is for possessions that are damaged by theft, fire or natural acts such as storms, floods, etc.;
- You may add vehicle insurance onto the same policy if you wish (again, the website doesn't mention this, but we assume this would be cheaper than getting two separate policies);
- Possessions in outbuildings are also covered.
The Hollard website does not mention any more details, for example whether this policy would include food spoiled in a freezer during a power outage or not.
You can read more about why you need household insurance in this website.
How Are Consumer Reviews for Hollard Insurance?
Hellopeter (the website that allows consumers to write reviews about service providers) lists a total of 552 reviews of Hollard Insurance posted over the last year. 467 of these reviews were complaints, meaning that Hollard has an 85% negative rating, which is quite high compared to some insurance companies that we've reviewed. Many customers complained about bad customer service and long wait times for applications and claims to be processed, and some even wrote about rudeness and hostility from Hollard agents. This is far from encouraging news for potential customers, but it must be mentioned that every review on Hellopeter did receive feedback from a Hollard Insurance representative.
Is the Hollard Insurance Website user Friendly?
At first glance, the Hollard website is very user friendly. Policies are clearly separated into different categories, so it's easy to find the kind of policy that you want, and language is simple and easy to understand. However, Hollard do not provide a lot of detailed information about their policies on their website. In today's day and age when many customers look to the internet for information before buying anything, this is a serious oversight. It is tough to make a decision on an insurance policy based on the info that Hollard Insurance gives.
Hollard Insurance: Conclusion
As the largest private insurance company in South Africa, Hollard provide a full range of insurance policies. Unfortunately, given the lack of detailed information on the company website it's difficult to get a true idea of what their household insurance policy really covers. Plus, customer reviews for Hollard are far from good. Deciding on an insurance policy is an important decision, and a key factor in that decision is making sure you compare quotes from as many companies as possible. If you'd like to get up to 9 free insurance quotes to help you shop, then click on the banner above or on the top right of our home page.
Main subject: Hollard Insurance