About Indwe Risk
Indwe Risk is an insurance brokerage, founded in 2006 by the merging of Thebe Risk Services and Prestasi Brokers. Nowadays, the company is owned by Indwe Broker Holdings Ltd. As a broker, Indwe Risk works with other South African insurance companies to design tailor made insurance policies for customers. This means that rather than selling set insurance policies, Indwe instead evaluates your needs and then works with insurers to find the policy that you need. The current CEO of Indwe Risk Services is Giel Muller.
Indwe Risk Services Contact Details
Indwe Risk headquarters can be found at Pamodzi House, 5 Willowbrook Close, Melrose North, 2196. There is also a mailing address for the company, which is Private Bag X7, Northlands, 2116. You can contact the company with enquiries about personal insurance by phone on 0860 13 13 14. If you wish to email Inwe then you'll need to go to the company website (found at www.indwerisk.co.za) and fill in the given contact form and a representative will get back to you.
Which Services Do Indwe Risk Provide?
As a brokerage company Indwe does not offer their own policies, but rather matches your needs to policies offered by other South African insurance companies. Indwe Risk Services offer both business and personal brokerage, and on the personal front offer vehicle, buildings, health and home contents insurance.
Household Insurance with Indwe Risk
As we've mentioned, Indwe Risk are a brokerage, rather than an insurance company, and therefore do not have their own insurance policies. Indwe will evaluate your needs and then recommend a home insurance policy offered by an insurance company that they feel is right for you. Because of this we cannot give you details of the insurance policy you will receive, that will depend on which policy Indwe Risk recommends for you. There are however some benefits that all Indwe customers receive. According to the Indwe Risk website, all their insurance clients get:
- Access to a travel booking service for both transport and accommodation;
- Discounts and information on various products and services;
- Help and advice when shopping for products and services for your home;
- Access to an online shopping mall;
- Information and quotes about diving and boating experiences;
- Help with vehicle and vehicle accessory shopping;
- Discounts on mobile phones and phone services.
In addition, Indwe Risk also offers telephone emergency assist services, for medical, road and home help (finding emergency plumbers, for example). However, the company website does not make it clear whether these emergency assist services are available to all customers, or whether you must pay an extra fee to access them.
How Are Consumer Reviews for Indwe Risk?
Hellopeter, which is a website allowing consumers to review service providers, has 122 reports about Indwe Insurance from the last twelve months. Unfortunately, 110 of these are complaints, resulting in a 90% negative rating for Indwe Risk. Complaints centred around poor customer service, incorrect information being given, slow response times, and even lack of response completely from the company. Since Indwe is a brokerage it's probable that customer experience is similar no matter what kind of insurance they are buying, and this feedback is discouraging news for potential clients. It's true that many of the complaints had a response from an Indwe representative, but not all did, showing that customer service might not be Indwe's main priority at the moment.
How User Friendly is the Indwe Risk Website?
The Indwe Risk website was in general a very user friendly experience. Finding information about the services they offer and the benefits you can receive as a customer was easy, and the website is clearly laid out. However, since Indwe is a brokerage there is obviously no information about the kind of policy you will receive and what will and will not be covered. We assume that you will receive this information at a later stage in the shopping process once a policy has been chosen for you. As far as describing the services offered by Indwe Risk though, their website laid out explanations clearly and the site is very easy to navigate.
Indwe Risk in Summary
Indwe Risk are an insurance brokers, so they do not offer their own insurance policies, rather they co operate with other insurance companies to find a policy that's right for you. However, Indwe Risk customers do get certain benefits simply by using the company to get their policy instead of going directly through an insurance company. Not the least of these benefits is the fact that Indwe Risk will present you with a tailor made insurance plan that should meet your individual needs. Customer feedback about Indwe Risk is not very encouraging though, with Hellopeter giving the company a 90% negative rating. No matter whether you choose to get your insurance policy through a broker or through an insurance company, it's always important that you shop around and get lots of quotes. This gives you the opportunity to compare offers, meaning you're that much more likely to get the policy that you need at the best price.
Main subject: Indwe Risk
