Established in 1995, Kestrel are not a traditional insurance company, rather they are an insurance broker. This means that they do not sell their own insurance policies, but act as middle men and find policies from other companies that fit your needs. Kestrel Insurance Brokers are part of the Assupol group of companies, which also includes Assupol Life and Prosperity Life, two long term life insurance companies. The current managing director of Kestrel is Louise Steenekamp, and G.F.M. Wessels is the company chairman.
Where is Kestrel Located?
The head office of Kestrel is located in Building 2, Sanwood Park, 379 Queen Crescent, Lynnwood, Pretoria.
Which Services Do Kestrel Provide?
Kestrel provide for a range of insurance products, including vehicle, medical, business, taxi, life and funeral policies, as well as household insurance.
Home Contents Insurance with Kestrel Insurance Brokers
As mentioned above, Kestrel are an insurance broker and as such do not offer their own insurance policies. Some people choose to use a broker as a middle man between themselves and insurance companies for convenience. This means that we cannot give you details of the household insurance policy that you will receive, since your policy will depend on which insurer Kestrel advises for you. We can, however, tell you the eleven main insurers that Kestrel work with, since your policy will come from one of these companies. Kestrel currently partner with the following companies:
- Auto and General;
- New National;
How Are Customer Reviews for Kestrel?
The website Hellopeter, which allows customers to write reports based on their experiences with different service providers, does not list any reviews of Kestrel. This is disappointing, since Kestrel will be your contact person for your insurance policy. However, you may prefer to read reviews about the insurance company your policy which actually come from in order to find out how satisfied customers are with that provider. Although this won't give you much idea of customer service (since presumably this will be taken care of by Kestrel), it may give you an idea of how quickly companies fulfil claims, for example.
How User Friendly is the Kestrel Website?
All in all we found the Kestrel website to be a very easy to use one. Navigation was easy, and although obviously there were no policy details (since your policy will depend on your needs) there were nice explanations giving an overview of different kinds of policies. There were few technical household insurance terms and definitions, making the site easy to read. The only small change we could think of that would make using the website more convenient, is for the home page – not to be long. We felt that the options could have been above the form, making them easier to access. Other than that though, the Kestrel website was stress free!
Kestrel in Summary
Kestrel are an insurance broker, meaning that they match clients to appropriate policies from insurance companies. As a broker, Kestrel works with eleven major South African insurance companies. Unfortunately, there were no customer reviews about Kestrel themselves, meaning we can't comment on how satisfied their customers are. Given that people are more likely to complain than compliment though, this could be a case of no news is good news. You will want to get quotes from as many insurance companies as you can before coming to a final decision though. This method is the only way to ensure that you're getting the best deal.
Main subject: Kestrel