About MiWay Insurance
MiWay Insurance is a relative newcomer to the South African market. However, the company does have strong financial backing, since is it backed by Santam which in turn is owned by Sanlam, one of the largest financial services groups on the South African market. MiWay currently employs over 1200 staff, according to the company website, and the current head of the MiWay Insurance board of directors is Rene Otto.
MiWay Insurance Contact Details
The head office for MiWay Insurance can be found at 338 16th Road, Randjes Park, Midrand. You can also contact the company through their mailing address at PostNet Suite #382, Private Bag X121, Halfway House, 1685. You can reach MiWay by phone on 0860 64 64 64, or by email at email@example.com. Finally, the website address for MiWay Insurance is www.miway.co.za.
Which Services Do MiWay Provide?
MiWay offer a range of short term insurance products, including vehicle, buildings, business and household insurance options.
Home Insurance with MiWay
Unfortunately, the MiWay website is rather lacking in details regarding their home insurance policy. From their site we can tell you that the policy covers your personal possessions (including carpets, clothing and television) from:
- Damage caused by fire;
- Loss due to theft;
- Damage caused by water (which we presume includes burst geysers);
- Damage caused by storms or wind.
Obviously, this is not a lot of information. We do not know, for example, whether the policy covers freezer contents in the event of power outages, whether the policy will cover the cost of accommodation should you be unable to stay in your home, and many, many other things. This does make it difficult to evaluate the MiWay Insurance home contents policy.
One thing that the MiWay website does state is that all customers are automatically eligible for the MiWay Rewards programme. This programme gives you cash rewards for doing certain things. There are four main ways you can claim rewards:
- After three years of premium paying you get one month's average premium returned, after this first payment you will get one month's premium returned every two years;
- If you buy your policy online you will get one month's premium returned after paying three months of premiums (we assume this is a one off, but the MiWay website doesn't specify);
- If you make all of your insurance transactions online you can receive half a month's average premium (limited to a maximum of R500) every year;
- You can also get rewards for recommending other customers to MiWay, in this case you can get R1,000 for every policy after that policy has had three months of premium payments made, and an extra bonus of R5,000 for every five policies that are bought online after those policies have three months of payments made.
How Are Customer Reviews for MiWay Insurance?
The consumer review website Hellopeter lists 7573 reviews for MiWay Insurance posted over the last twelve months. Of these, 6212 were compliments, giving MiWay an astonishing 82% positive rating. Compared to other insurance companies this is a very high positive rating. Of course, these reviews were about all of MiWay's insurance services, not just household insurance, but this is still a very good rating. Many reviewers wrote about MiWay's excellent customer service and fast claims response time. The small number of negative reviews were on a wide variety of subjects, and the only really worrying thing is that although all the positive reviews had feedback from a MiWay representative, none of the negative reviews we saw did. MiWay may want to take a look at how they respond to negative feedback.
How User Friendly is the www.miway.co.za?
The MiWay Insurance website was definitely easy to navigate, and we easily found the section referring to the policies that we were interested in. The website also uses few technical terms and definitions, making it easy to read. However, there was so little information about what the MiWay home contents policy actually covered that it was very difficult to accurately evaluate the policy. In today's day and age consumers like to be informed before they buy, and in this respect MiWay's website was not very satisfactory.
MiWay Insurance in Conclusion
MiWay Insurance offers a household contents insurance policy that's very difficult to evaluate due to lack of information given on the company's website. However, consumer reviews for MiWay are very good. Insurance is a big decision though, and you can't base that decision on other consumer's experiences. It's always best to get as many insurance quotes as you can from different companies before deciding. To help you do this you can get up to 9 free insurance quotes by clicking on the banner above, or by clicking on the top right of our home page.
Main subject: MiWay Insurance