About Momentum Insurance
Momentum Insurance was founded in 1966, and today is a member of the MMI Holdings group. In 2010 Momentum South Africa merged with Metropolitan Insurance, thus forming the third largest insurance company in the country. MMI is listed on the Johannesburg stack exchange, and has been headed by Nicholaas Kruger since 1991. Momentum Insurance has a strong history of community involvement and runs the Momentum Foundation which focuses on education, care and prevention of disabilities and HIV/AIDS.
Momentum Contact Details
Momentum Insurance headquarters are located at 268 West Avenue, Centurion 0157. To contact the company regarding Momentum short term insurance (which includes home insurance) you can phone 0860 006 784, or email firstname.lastname@example.org. The mailing address for short term insurance related business is Private Bag 6784, Centurion 0046, and you can find Momentum's website at www.momentum.co.za.
Which Services Do Momentum Insurance Provide?
Momentum are a full financial services company, providing investment and pension options, whilst Momentum Insurance provides a range of insurance options including life, vehicle, health, building and home contents insurance.
Household Insurance with Momentum
The Momentum Insurance website does not provide an awful lot of information about their contents insurance. Basically, they state that a Momentum Home Contents insurance policy covers your personal possessions against damage or theft. They do list some of the features of the policy, which include:
- Fixed excess fees and fixed premiums for twelve months, whether you claim or not;
- Coverage for the cost of calling out the fire brigade;
- Coverage to pay for temporary housing if needed;
- The policy covers accidental death or injury to people in your household, not including family members and domestic staff;
- The policy covers loss or damage to property belonging to guests in your home;
- The policy covers accidental loss and damage to a building of which you are a tenant.
The Momentum website does not give further details about the basic policy. For example, we do not know if there is coverage for food spoiled in a freezer during a power outage, or if the policy covers garden furniture stolen from your garden. Many other home insurance policies do cover these things, but we can't say for certain that Momentum's does.
Momentum Insurance also offers some optional benefits that you may choose to add to your policy, though you will pay higher premiums. These benefits are:
- Coverage for wear and tear on geysers and pipes;
- Coverage for theft in unoccupied buildings;
- Coverage for theft during transportation of possessions;
- Coverage for subsidence (when the land your home is built on sinks);
- Coverage for goods used in business.
How Do Customers Rate Momentum Insurance?
On hellopeter.com (a website allowing consumers to rate service providers) there have been 440 reviews of Momentum posted over the last 12 months. 325 of these are compliments, which gives Momentum Insurance a 74% positive rating. This is relatively high compared to other insurance companies that we've reviewed. Positive reviews tend to focus on good customer service, whilst negative reviews fell into three areas: slow refunds, spamming customers with unwanted messages, and a call center that was difficult to get hold of. These reviews were for all of Momentum's short term insurance services, not just for home insurance, but we assume the customer experience is similar no matter which kind of policy they hold. Generally, reviews for Momentum are encouraging for potential customers, though the company might want to look into improving their call center as well as rethinking their marketing strategies r.e. spamming.
Is the Momentum Insurance Website User Friendly?
As a whole, the Momentum Insurance website was easy to navigate and there was plenty of information available. However, for some reason the home insurance policy was not explained in as much detail as other policies were. We would like to see a more comprehensive list of what is covered in this policy, especially in regards to the areas we mentioned (freezer coverage, garden furniture coverage). Having said that, Momentum have made it easy to find info on their site and everything is laid out in a clear and understandable way, which is helpful when shopping for something as complicated as insurance.
Momentum Insurance in a Nutshell
Momentum provide for a wide range of short term insurance needs, and their household insurance policy seems quite comprehensive, and though we missed some information the company does offer additional coverage options, making the policy more flexible. Customer reviews for Momentum were encouraging too. But with something as important as an insurance policy you are going to want to shop around. You can get started by clicking on the banner above, or on the top right of the home page, and you'll get up to 9 free insurance quotes to help you compare prices and companies.
You can find more information about What is household insurance and why do you need it in this website.
Main subject: Momentum Insurance