About Santam Insurance
For the removal of doubt, we are in no way related to Santam – we do not represent them, nor do we work with them in any way whatsoever.
Santam Insurance was found approximately a century ago, and is strongly linked to the financial services company Sanlam. In fact, both are insurance companies founded and run by the same board, and while Sanlam offers long term life insurance, Santam offers short term insurance options. The current head of Santam South Africa is Ian Kirk, and the company CFO is Hennie Nel. Earlier this year, Santam were voted the leading short-term insurer in South Africa as part of the annual Insurer of the Year Awards. However, these awards are voted on by brokers, rather than customers, so it remains to be seen whether Santam Insurance customers regard the company quite so highly.
Santam Contact Details
The headquarters of Santam Insurance is located at 1 Sportica Crescent, Tyger Valley, Bellville, 7530, and the company's mailing address is P.O. Box 55182, Northlands, 2116. By phone you can reach Santam on 0860 444 444 to discuss personal insurance options, and general email enquiries can be sent to firstname.lastname@example.org. Finally, the company website can be found at www.santam.co.za.
Which Services Do Santam Insurance Provide?
Santam Insurance provide for a wide range of short term insurance needs, including commercial, specialist and agricultural insurance. On the personal insurance front, the company car, watercraft and building insurance, as well as household insurance.
Santam Home Insurance
Santam offer a comprehensive home contents insurance policy. This policy covers furniture and furnishings as well as electrical equipment (such as TVs and stereos), clothing, toys and shoes, and also personal tools and gardening equipment, all against theft, accident or loss. The additional benefits of this policy are:
- Coverage for the possessions and medical expenses of guests and domestic employees (presumably this means medical expenses incurred during an accident or robbery, though the Santam Insurance website does not specifically state this);
- Coverage for food stored in fridges and freezers;
- Coverage for contents that are damaged in storage;
- Coverage for trauma counselling and security guards if necessary.
Additionally, you may add extra accidental damage cover (for higher premiums) for items in your house that are especially valuable, such as expensive televisions.
In addition to the features listed above, all Santam Insurance policy holders are given access to Santam's SOS service free of charge. These services are as follows:
- Access to legal advice by phone;
- Access to Home Drive Assistance, which drive you home in your car if you've had too much to drink;
- Access to Roadside Assistance in case of car accidents or breakdowns;
- Access to Medical Assistance to help arrange medical care or transport;
- Access to Route Assistance, in case you need navigation help when travelling;
- Access to Home Assistance, to help arrange for emergency services such as plumbers or electricians if needed.
How Are Customer Reviews for Santam Insurance?
Hellopeter, the website that allows consumers to review service providers, lists 436 reports about Santam Insurance from the last twelve months. These reports are about all of Santam's short term insurance services, not just home insurance, but it's unlikely that consumers will experience different levels of service in different insurance niches. Of these reports, 351 were complaints, giving Santam Insurance an 80% negative rating. This is fairly high compared to other insurance companies that we've reviewed given that there are 4 negative comments for every one positive comment. There were many complaints posted about slow claims procedures, lack of feedback and long wait times. This is obviously not encouraging news for potential clients, but on the positive side all comments, positive and negative, received feedback from a Santam representative.
How User Friendly is www.santam.co.za?
In general, the Santam Insurance website was quite user friendly. The website is clearly laid out and easy to navigate, making it simple to find the information that you need. Plus, information was clear and without a lot of technical terms and definitions, making it simple to read. The only really negative point that we found was that the print was quite small and grey on a white background, making it possibly difficult for some people to read.
Santam Insurance: The Summary
Santam Insurance offers a wide range of short term insurance products, including a comprehensive home contents policy. Their website makes insurance shopping easy, but consumer reports aren't especially encouraging. However, there is more to your insurance decision than just other customer's experiences, which is why it is recommended that you get quotes from as many companies as possible. In order to help you do this you can simply click on the top right of our home page or on the banner above and you'll get up to 9 free home insurance quotes. The process is fast, free and will make comparison shopping simple!
Main subject: Santam Insurance