About Standard Bank Insurance
Standard Bank Insurance is offered by Standard Bank of South Africa, one of the most famous names on the South African market. Founded 150 years ago, Standard Bank now does business in eighteen African countries. The current heads of Standard Bank are S. Tshabalala and B. Kruger. Africa's leading banking industry magazine- The Banker- voted Standard Bank the best bank in Africa for 2014. However, this award is voted on by other bankers, rather than by customers, so it remains to be seen what consumers think of Standard Bank.
Standard Bank Insurance Contact Details
The head offices of Standard Bank Insurance are located in the Standard Bank Centre, 5 Simmonds Street, Johannesburg, 2001. There is also a mailing address for the company at P.O. Box 7725, Johannesburg, 2000. The phone contact number for Standard Bank Insurance is 0860 123 222, and though the company website does not list an email address there is a link to email Standard Bank direct from their website (which you'll find at www.standardbank.co.za).
Which Services Do Standard Bank Insurance Provide?
Standard Bank themselves provide for a wide range of services, including banking, investment and wealth management. On the insurance front they have personal, business and corporate options. For personal insurance shoppers Standard Bank Insurance offers buildings, vehicle and home contents insurance- though it's important to note that as far as we can tell from the company website you must buy both household and vehicle insurance together. The company also has long term personal insurance options including life and funeral insurance.
Standard Bank Home Insurance
The Standard Bank Insurance website lists a household and vehicle insurance policy, and though we can't be certain, we assume this means you must insure both your vehicle and your home contents on the same policy. In regards to household contents Standard Bank insures you against damage from natural disasters, storms, lightening, explosions, theft, malicious damage, and water damage from leaking pipes or geysers, as well as impact damage (from trees, aircraft etc.). Features of the Standard Bank Insurance home policy include:
- Covers garden and pool equipment as well as laundry hung outside up to a maximum of R5,000;
- Covers property in out buildings up to a maximum of R5,000;
- Covers property whilst you are moving as long as the removal is done by a professional removal company;
- Covers electronics including satellite dishes, TVs, and aerials;
- Covers the property of guests or domestic workers up to a maximum of R5,000;
- Covers food spoiled in a fridge or freezer due to power surges or outages;
- Covers mirrors and sheet glass;
- Covers keys, locks and remotes for both damage and loss;
- Covers personal documents;
- Covers vet and medical bills should a pet or person be injured in your home;
- Includes up to R10,000 coverage should death occur due to an accident in the home;
- Covers rent for up to 12 months should you be unable to live in your home due to an insured event;
- Covers fire brigade charges;
- Covers security guards should they be necessary to secure your home after an insured event;
- Includes overage for trauma counselling should it be necessary.
Standard Bank Insurance also offers a variety of additional optional coverage choices. These include the ability to insure items that you normally take out of your home (such as handbags), as well as coverage for your appliances (such as washing machines) should they break down.
How Are Customer Reviews for Standard Bank Insurance?
There are 9073 reports about Standard Bank listed on the consumer review website Hellopeter. Compared to other insurance companies that we've reviewed, this is a very high number indeed. 8161 of these reviews are complaints. The majority of complaints are about slow feedback, poor customer service and difficulty in contacting the company. Despite this, it must be noted that these reviews are about all of Standard Bank's services and are not just for Standard Bank Insurance. Plus, nearly every review, positive and negative, had feedback from a Standard Bank representative.
How User Friendly is the Standard Bank Insurance Website?
The Standard Bank Insurance website was definitely easy to navigate, and we quickly found the information we needed. We liked that the website gave an overview of the policy and then linked to a very detailed policy brochure, meaning we knew exactly what we were getting in a Standard Bank Insurance policy. One thing that we think could be made clearer on the website, however, is whether it's necessary to buy both household contents and vehicle insurance together, since we're really not sure. But the company website was hassle free, and we enjoyed the lack of technical household insurance terms and definitions, since this made reading details easy.
Standard Bank Insurance in Conclusion
Standard Bank is one of the most recognizable names on the South African market, and Standard Bank Insurance offers a comprehensive home insurance policy. We are not sure whether or not this policy needs to be linked to a vehicle insurance policy, however. Customer reviews aren't very encouraging, but since reviews are for all of Standard Bank's services it would be unfair to assume that customers are not happy with the bank's insurance services. It's always recommended that you get quotes from as many companies as possible though, no matter what consumer reviews say about an individual insurance provider. Only with plenty of quotes can you be sure that you're getting the best policy for you at the price that's right.
Main subject: Standard Bank Insurance